Website terms and conditions of use

Use of this website is subject to the following terms of use:

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

If, at any time, you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@adminbusinesssolutions.co.uk.

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in each of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether expressed or implied. If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), each of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our site
• use of or reliance on any content displayed on our site
• loss of profits, sales, business, or revenue
• business interruption
• loss of anticipated savings
• loss of business opportunity, goodwill or reputation
• any indirect or consequential loss or damage

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By eaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such each to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a each, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy. If you wish to make any use of content onour site other than that set out above, please contact info@adminbusinesssolutions.co.uk.

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also ing proceedings in Northern Ireland, and if you are resident of Scotland, you may also ing proceedings in Scotland. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Privacy policy

This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you. It applies to all products and services, and case/examples where we collect your personal data. When it comes to your privacy we never compromise. Admin Business Solutions is the Data Controller of your personal information and has been assessed and certified to the following ISO Standards: Quality Management Systems - ISO 9001:2015 and for Information Security Management System - ISO/IEC 27001:2013). Admin Business Solutions is registered with the Information Commissioner’s Office (ICO) under registration number Z2056887. We will always be clear about why we need the details we ask for, and ensure your personal information is kept as secure as possible. How we do this is explained below.

Introduction

Admin Business Solutions is committed to protecting your privacy. We comply with data protection regulation and aim to maintain consistently high levels of best practice in our processing of personal and/ or sensitive personal data. Admin Business Solutions will use your personal information as set out below.

Background

This privacy notice applies to personal information processed by Admin Business Solutions.

Changes to this privacy notice

We may change this privacy notice from time to time by updating this document/page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website – https://www.adminbusinesssolutions.co.uk. Admin Business Solutions have a dedicated data protection officer (“DPO”). You can contact the DPO by writing to us at Admin Business Solutions Limited, Units 1-4 Rumbush Lane, Rumbush Farm, Earlswood Solihull, B94 5LW, marking it for the attention of the DPO or by email at info@adminbusinesssolutions.co.uk or alternatively by going to the Contact Us page.

What kinds of personal information about you do we process?

Personal information that we’ll process in connection with all products and services, if relevant, includes:

• Personal and contact details, such as title, full name, contact details and contact details history;
• Your date of birth, gender and/or age;
• Family members (if relevant to the product or service);
• Records of your contact with us such as via the phone and, if you get in touch with us online using our online services;
• Products and services, you hold with us, as well as have been interested in and have held;
• Marketing to you and analysing data, including history of those communications, whether you open them or click on links, and information about products or services we think you may be interested in, and analysing data to help target offers to you that we think are of interest or relevance to you;
• Vehicle information, such as make and model;
• Information we obtained from third parties, including information about risk;
• Criminal records information, including alleged offences;
• Information about your driving licence status, entitlements and endorsements;
• Information about your health or if you are a vulnerable customer, (Special requirements on courses);
• Information about your employment status, if relevant;

What is the source of your personal information?

We’ll collect personal information from the following general sources:

• From you directly, and any information from family members, associates or beneficiaries of products and services;
• Information generated about you when you use our products and services;
• Business partners for example. and others who are a part of providing your products and services or operating our business;
• The Driver and Vehicle Licensing Agency (DVLA) and the Driver and Vehicle Agency in Northern Ireland (DVA);

What do we use your personal data for?

We use your personal data, including any of the personal data listed above, for the following purposes:

• Assessing an application for a product or service; including
• To undertake and provide vehicle licensing checks with the DVLA and the DVA to your employer; Updating your records with the DVLA, DVA and the DVSA
• Managing any aspect of the product or service;
• To perform and/or test the performance of, our products, services and internal processes;
• To improve the operation of our business and that of our business partners;
• To follow guidance and best practice under the change to rules of governmental and regulatory bodies;
• For management and auditing of our business operations including accounting;
• To monitor and to keep records of our communications with you and our staff (see below);
• To develop new products and services and to review and improve current products and services;
• To comply with legal and regulatory obligations, requirements and guidance;
• To provide insight and analysis of our customers both for ourselves and for the benefit of business partners either as part of providing products or services, helping us improve products or services, or to assess or improve the operating of our businesses;
• To share information, as needed, with business partners, service providers or as part of providing and administering our products and services or operating our business.

What are the legal grounds for our processing of your personal information (including when we share it with others)?

We rely on the following legal basis to use your personal data:

Where it is needed to provide you with our products or services, such as:

• Assessing an application for a product or service you hold with us and managing the product or service; including
• To undertake and provide vehicle licensing checks with the DVLA and the DVA to your employer;
• Updating your records with the DVLA, DVA and the DVSA
• Sharing your personal information with business partners and services providers when you apply for a product to help manage your product;
• All stages and activities relevant to managing the product or service including enquiry, application, administration and management of accounts; and

Where it is in our legitimate interests to do so, such as:

• Managing your products and services relating to that, updating your records, tracing your whereabouts to contact you about your account (where appropriate);
• To perform and/or test the performance of, our products, services and internal processes;
• To follow guidance and recommended best practice of government and regulatory bodies;
• For management and audit of our business operations including accounting;
• To carry out monitoring and to keep records of our communications with you and our staff (see below);
• Subject to the appropriate controls, helping us improve products or services, or to assess or to improve the operating of our businesses;
• For some of our profiling and other automated decision making; and
• Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations.

When do we share your personal information with other organisations?

For Legal and Regulatory reasons, we may share information with the following third parties for the purposes listed above:

• Business partners (e.g. your employer or fleet management company), others who are a part of providing your products and services or operating our business;
• If necessary, the Police and their nominated support organisations such as UK Road Offender Education Ltd and the Road Safety Trust, the DVLA, DVA, and the DVSA;
• Other organisations and businesses who provide services to us such as back up and server hosting providers, IT software and maintenance providers

How and when can you withdraw your consent?

Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us in writing at: Admin Business Solutions Units 1-4 Rumbush Lane, Rumbush Farm, Earlswood Solihull, B94 5LW or via the Contact Us page of this Website.

Is your personal information transferred outside the UK or the EEA?

No personnel data is transferred outside of the UK or the EEA

What should you do if your personal information changes?

You should tell us so that we can update our records either in writing at Admin Business Solutions, Units 1-4 Rumbush Lane, Rumbush Farm, Earlswood Solihull, B94 5LW or by using the details in the Contact Us page of this website. We’ll then update your records if we can.

Do you have to provide your personal information to us?

We’re unable to provide you with our products or services if you do not provide certain information to us. In cases where providing some personal information is optional, we’ll make this clear.

Do we do any monitoring involving processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications. We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

What about other automated decision making?

We sometimes make decisions about you using only technology, where none of our employees or any other individuals have been involved. For instance, we may do this to decide: the risk associated with your driving (for example, if your employers or fleet management company asks us to do this). We’ll do this where it is necessary for entering into or performing the relevant contract, is authorised by laws that apply to us, or is based on your explicit consent.

For how long is your personal information retained by us?

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

• For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations;
• For as long as we provide goods and/or services to; and/or
• Retention periods in line with legal, regulatory and contractual requirements or guidance.

What are your rights under data protection laws?

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not.

• The right to be informed about the processing of your personal information;
• The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed;
• The right to object to processing of your personal information;
• The right to restrict processing of your personal information;
• The right to have your personal information erased (the “right to be forgotten”);
• The right to request access to your personal information and to obtain information about how we process it.
• The right to move, copy or transfer your personal information (“data portability”); and
• Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you.

You have the right to complain to the Information Commissioner’s Office which enforces data protection laws - https://ico.org.uk/. You can contact us in writing at Admin Business Solutions Limited, Units 1-4 Rumbush Lane, Rumbush Farm, Earlswood Solihull, B94 5LW or by using the Contact Us page on our Website.

Your right to object

You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us in writing at Admin Business Solutions Limited, Units 1-4 Rumbush Lane, Rumbush Farm, Earlswood Solihull, B94 5LW to exercise these rights.