FLEET CALL CENTRE OUTSOURCE
Dedicated fleet call centre outsource services, for fleets of all sectors and sizes.
ABS recognise that within modern and highly competitive marketplaces the role of a fleet's active call centre can be critical to both business operations and reputation. ABS have developed a skilled team capable of providing a fully outsourced fleet contact centre solution; ABS’ team is the proud custodian of our clients' work and puts maximum efforts into upholding their values and reputations. ABS clients receive an honest and reliable solution which values clear and responsive communication, enabling confidence that client processes and reputations are in considerate hands.
Inbound call centre
ABS understand that every fleet is unique, thus provide our outsourced contact centre solution on a fully bespoke basis. ABS consider the specific needs and requirements of clients’ fleets and customers and tailor exclusive processes. Alternatively, ABS can adopt and diversify existing processes for optimal efficiency in an outsourced environment. ABS’ friendly and experienced operators are equipped with the skills and resources necessary to offer exacting standards.
Customer service calls
Implementing a consistent and scalable customer service solution is central to developing and upholding fleet reputation; outsourcing fleet customer service departments with ABS offers a professional, friendly and empathetic customer care service.
Product recall calls
ABS favour diligence, professionalism, politeness and empathy when managing sensitive inbound calls concerning product recalls and are equipped to handle queries in an appropriate and understanding fashion.
ABS appreciate the need for a reliable and responsive helpline. ABS operators develop a full understanding of fleet products and services in order to fluently and considerately answer any customer queries and utilise customer feedback to optimise fleet helplines.
ABS’ inbound call centre outsource services are tailored to the specific needs and requirements of each ABS client. ABS consider fleet values, targets and customers, amongst a variety of other factors to ensure a complete and effective outsource solution.
Outbound call centre
ABS appreciate that the role of an outbound call centre is vital in the growth and development of fleets of all sizes. ABS’ team of operators are enthused with the development of our clients’ enterprises and put maximum effort into supporting client objectives. ABS offer a range of outbound call centre services to support the continuous progression of our clients.
Telemarketing and Telesales
ABS’ team of operators are equipped to maximise sales with both business-to-business (B2B) and business-to-consumer (B2C) campaigns. ABS conduct market research, customer surveys and lead generation, to develop bespoke sales approaches.
Recalls and Chasers
As a time-conscious workforce ABS’ team is able to swiftly and empathetically manage sensitive scenarios where fleet products must be recalled, or overdue responses need to be chased. ABS produce solutions to ensure all specific requirements are met.
ABS appreciate that follow up calls are critical to both customer services and lead generation. ABS ensure that all targets and timescales are met, generating the expected results via a positive approach and consistency.
ABS’ outbound call centre outsource services are tailored to the specific needs and requirements of each ABS client. ABS consider fleet values, targets and customers, amongst a variety of other factors to ensure a complete and effective outsource solution.
ABS’ dedicated fleet call centre supports all ABS fleet administration outsource solutions and a wealth of opportunities for bespoke operations. ABS consider specific client needs and requirements to deliver complete solutions that benefit both ABS clients and their customers.
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Department contact information
Tel: 01564 701 114
Tel: 01564 701 100
Tel: 01564 701 106